Return and Refund Policy

Apni Dunya – Return & Exchange Policy

Not satisfied with your order?
Wrong size? ? Received a defective or incorrect item?
No worries – Apni Dunya offers a 7-day hassle-free return and exchange policy!
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✅ Return & Exchange Conditions

To be eligible for a return or exchange:

•    Items must be unworn, unused, and have the original tags attached
•    Return must be requested within 7 days of receiving the order
•    Include the completed return form in your return parcel

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📦 How to Return Your Order

Just follow these 3 simple steps:

1.    Fill Out the Return Form
Download and complete the return form pdf.
2.    Repack Your Items
Securely pack the items in original or similar packaging with tags intact.
3.    Courier the Parcel
Send the parcel back to our return address via any trusted courier service on following address.

Apni Dunya Enterprises (Pvt.) Ltd
Fazal Arcade, VIP Ghroui Town, Islamabad Express Way, Islamabad

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💸 Refund Options

Once we receive and verify your return, you’ll be refunded the product amount via:

•    Bank Transfer, or
•    Easy Paisa / Jazz Cash

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📞 What Happens Next?
You will receive a call from our Apni Dunay’s Customer Support team within 5 working days of receiving your returned parcel.

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🚚 Courier Charges
•    Return shipping charges are the customer’s responsibility.
•    Courier fees are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item).